Onyx vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Onyx
FreeThe fitness app that watches you
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Onyx vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Onyx | Gorgias |
|---|---|---|
| SaaS | ✓ Included | — |
| Customer Communication | ✓ Included | — |
| Integrations | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Onyx if:
You need SaaS and Customer Communication, and prefer a free model starting at $0/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: Onyx or Gorgias?
Onyx is rated 4.7/5.0 (starts at $0/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Onyx for SaaS and Customer Communication, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Onyx cheaper than Gorgias?
Yes, Onyx starts at $0/month, which is lower than Gorgias ($10/month).
Do Onyx or Gorgias offer free plans?
Onyx offers a free plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.