Onyx vs Crisp
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Onyx
FreeThe fitness app that watches you
Core Features
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Feature Breakdown: Onyx vs Crisp
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Onyx | Crisp |
|---|---|---|
| SaaS | ✓ Included | — |
| Customer Communication | ✓ Included | — |
| Integrations | ✓ Included | — |
| Live Chat Widget | — | ✓ Included |
| MagicReply AI | — | ✓ Included |
| Video Chat | — | ✓ Included |
| Status Page Integration | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Onyx if:
You need SaaS and Customer Communication, and prefer a free model starting at $0/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose Crisp if:
You prioritize Live Chat Widget and MagicReply AI, and want a solution rated at 4.6/5.0. Its starting tier at $25/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Onyx or Crisp?
Onyx is rated 4.7/5.0 (starts at $0/mo), while Crisp is rated 4.6/5.0 (starts at $25/mo). Choose Onyx for SaaS and Customer Communication, or Crisp for Live Chat Widget and MagicReply AI.
Is Onyx cheaper than Crisp?
Yes, Onyx starts at $0/month, which is lower than Crisp ($25/month).
Do Onyx or Crisp offer free plans?
Onyx offers a free plan, whereas Crisp operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.