Onyx vs Front
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Onyx
FreeThe fitness app that watches you
Core Features
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Feature Breakdown: Onyx vs Front
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Onyx | Front |
|---|---|---|
| SaaS | ✓ Included | — |
| Customer Communication | ✓ Included | — |
| Integrations | ✓ Included | — |
| Shared Inboxes | — | ✓ Included |
| Team Comments & Mentions | — | ✓ Included |
| Message Routing | — | ✓ Included |
| SLA Warnings | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Onyx if:
You need SaaS and Customer Communication, and prefer a free model starting at $0/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose Front if:
You prioritize Shared Inboxes and Team Comments & Mentions, and want a solution rated at 4.6/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Onyx or Front?
Onyx is rated 4.7/5.0 (starts at $0/mo), while Front is rated 4.6/5.0 (starts at $19/mo). Choose Onyx for SaaS and Customer Communication, or Front for Shared Inboxes and Team Comments & Mentions.
Is Onyx cheaper than Front?
Yes, Onyx starts at $0/month, which is lower than Front ($19/month).
Do Onyx or Front offer free plans?
Onyx offers a free plan, whereas Front operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.