Gorgias vs Front
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Feature Breakdown: Gorgias vs Front
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Gorgias | Front |
|---|---|---|
| Shopify Integration | ✓ Included | — |
| Auto-Refunds & Orders | ✓ Included | — |
| Macro Templates | ✓ Included | — |
| Omnichannel Support | ✓ Included | — |
| Shared Inboxes | — | ✓ Included |
| Team Comments & Mentions | — | ✓ Included |
| Message Routing | — | ✓ Included |
| SLA Warnings | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Gorgias if:
You need Shopify Integration and Auto-Refunds & Orders, and prefer a paid model starting at $10/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose Front if:
You prioritize Shared Inboxes and Team Comments & Mentions, and want a solution rated at 4.6/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
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Which is better: Gorgias or Front?
Gorgias is rated 4.7/5.0 (starts at $10/mo), while Front is rated 4.6/5.0 (starts at $19/mo). Choose Gorgias for Shopify Integration and Auto-Refunds & Orders, or Front for Shared Inboxes and Team Comments & Mentions.
Is Gorgias cheaper than Front?
Yes, Gorgias starts at $10/month, which is lower than Front ($19/month).
Do Gorgias or Front offer free plans?
Gorgias offers a paid plan, whereas Front operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.