Head-to-Head Comparison

Gorgias vs Crisp

Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.

Gorgias

Paid

The premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.

Starting Price$10/mo

Rating4.7 ★ / 5.0

Core Features

✓ Shopify Integration✓ Auto-Refunds & Orders✓ Macro Templates✓ Omnichannel Support

Try Gorgias →View Gorgias Alternatives

Crisp

Freemium

All-in-one business messaging platform providing live chat, automated bots, and shared inboxes.

Starting Price$25/mo

Rating4.6 ★ / 5.0

Core Features

✓ Live Chat Widget✓ MagicReply AI✓ Video Chat✓ Status Page Integration

Try Crisp →View Crisp Alternatives

Feature Breakdown: Gorgias vs Crisp

See which capabilities are supported out of the box by each platform.

Feature / Capability	Gorgias	Crisp
Shopify Integration	✓ Included	—
Auto-Refunds & Orders	✓ Included	—
Macro Templates	✓ Included	—
Omnichannel Support	✓ Included	—
Live Chat Widget	—	✓ Included
MagicReply AI	—	✓ Included
Video Chat	—	✓ Included
Status Page Integration	—	✓ Included

Our Verdict: Which One Should You Pick?

Choose Gorgias if:

You need Shopify Integration and Auto-Refunds & Orders, and prefer a paid model starting at $10/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.

Choose Crisp if:

You prioritize Live Chat Widget and MagicReply AI, and want a solution rated at 4.6/5.0. Its starting tier at $25/month makes it a top competitor for scaling workflows.