Front vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Front vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Front | Gorgias |
|---|---|---|
| Shared Inboxes | ✓ Included | — |
| Team Comments & Mentions | ✓ Included | — |
| Message Routing | ✓ Included | — |
| SLA Warnings | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Front if:
You need Shared Inboxes and Team Comments & Mentions, and prefer a paid model starting at $19/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: Front or Gorgias?
Front is rated 4.6/5.0 (starts at $19/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Front for Shared Inboxes and Team Comments & Mentions, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Front cheaper than Gorgias?
No, Gorgias is more affordable starting at $10/month compared to Front ($19/month).
Do Front or Gorgias offer free plans?
Front offers a paid plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.