Front vs Crisp
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Feature Breakdown: Front vs Crisp
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Front | Crisp |
|---|---|---|
| Shared Inboxes | ✓ Included | — |
| Team Comments & Mentions | ✓ Included | — |
| Message Routing | ✓ Included | — |
| SLA Warnings | ✓ Included | — |
| Live Chat Widget | — | ✓ Included |
| MagicReply AI | — | ✓ Included |
| Video Chat | — | ✓ Included |
| Status Page Integration | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Front if:
You need Shared Inboxes and Team Comments & Mentions, and prefer a paid model starting at $19/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Crisp if:
You prioritize Live Chat Widget and MagicReply AI, and want a solution rated at 4.6/5.0. Its starting tier at $25/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Front or Crisp?
Front is rated 4.6/5.0 (starts at $19/mo), while Crisp is rated 4.6/5.0 (starts at $25/mo). Choose Front for Shared Inboxes and Team Comments & Mentions, or Crisp for Live Chat Widget and MagicReply AI.
Is Front cheaper than Crisp?
Yes, Front starts at $19/month, which is lower than Crisp ($25/month).
Do Front or Crisp offer free plans?
Front offers a paid plan, whereas Crisp operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.