Crisp vs LiveChat
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Feature Breakdown: Crisp vs LiveChat
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Crisp | LiveChat |
|---|---|---|
| Live Chat Widget | ✓ Included | — |
| MagicReply AI | ✓ Included | — |
| Video Chat | ✓ Included | — |
| Status Page Integration | ✓ Included | — |
| Targeted Chat Messages | — | ✓ Included |
| Chat Sneak Peek | — | ✓ Included |
| Canned Responses | — | ✓ Included |
| Customer Reports | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Crisp if:
You need Live Chat Widget and MagicReply AI, and prefer a freemium model starting at $25/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose LiveChat if:
You prioritize Targeted Chat Messages and Chat Sneak Peek, and want a solution rated at 4.5/5.0. Its starting tier at $20/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Crisp or LiveChat?
Crisp is rated 4.6/5.0 (starts at $25/mo), while LiveChat is rated 4.5/5.0 (starts at $20/mo). Choose Crisp for Live Chat Widget and MagicReply AI, or LiveChat for Targeted Chat Messages and Chat Sneak Peek.
Is Crisp cheaper than LiveChat?
No, LiveChat is more affordable starting at $20/month compared to Crisp ($25/month).
Do Crisp or LiveChat offer free plans?
Crisp offers a freemium plan, whereas LiveChat operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.