Head-to-Head Comparison
Crisp vs Intercom
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Starting Price$25/mo
Rating4.6 ★ / 5.0
Core Features
✓ Live Chat Widget✓ MagicReply AI✓ Video Chat✓ Status Page Integration
Intercom
PaidAI-first customer service platform featuring the Fin AI agent, proactive messaging, and live chat.
Starting Price$39/mo
Rating4.5 ★ / 5.0
Core Features
✓ Fin AI Chatbot✓ Proactive Messenger✓ Product Tours✓ Help Center
Feature Breakdown: Crisp vs Intercom
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Crisp | Intercom |
|---|---|---|
| Live Chat Widget | ✓ Included | — |
| MagicReply AI | ✓ Included | — |
| Video Chat | ✓ Included | — |
| Status Page Integration | ✓ Included | — |
| Fin AI Chatbot | — | ✓ Included |
| Proactive Messenger | — | ✓ Included |
| Product Tours | — | ✓ Included |
| Help Center | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Crisp if:
You need Live Chat Widget and MagicReply AI, and prefer a freemium model starting at $25/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Intercom if:
You prioritize Fin AI Chatbot and Proactive Messenger, and want a solution rated at 4.5/5.0. Its starting tier at $39/month makes it a top competitor for scaling workflows.