Crisp vs Front
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Front
PaidCustomer communication hub that unites shared email, chat, and team collaboration into a single workspace.
Core Features
Feature Breakdown: Crisp vs Front
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Crisp | Front |
|---|---|---|
| Live Chat Widget | ✓ Included | — |
| MagicReply AI | ✓ Included | — |
| Video Chat | ✓ Included | — |
| Status Page Integration | ✓ Included | — |
| Shared Inboxes | — | ✓ Included |
| Team Comments & Mentions | — | ✓ Included |
| Message Routing | — | ✓ Included |
| SLA Warnings | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Crisp if:
You need Live Chat Widget and MagicReply AI, and prefer a freemium model starting at $25/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Front if:
You prioritize Shared Inboxes and Team Comments & Mentions, and want a solution rated at 4.6/5.0. Its starting tier at $19/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Crisp or Front?
Crisp is rated 4.6/5.0 (starts at $25/mo), while Front is rated 4.6/5.0 (starts at $19/mo). Choose Crisp for Live Chat Widget and MagicReply AI, or Front for Shared Inboxes and Team Comments & Mentions.
Is Crisp cheaper than Front?
No, Front is more affordable starting at $19/month compared to Crisp ($25/month).
Do Crisp or Front offer free plans?
Crisp offers a freemium plan, whereas Front operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.