Zendesk Support vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Zendesk Support
PaidEnterprise omnichannel customer service software and ticketing system with built-in knowledge base.
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Zendesk Support vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Zendesk Support | Gorgias |
|---|---|---|
| Ticketing System | ✓ Included | — |
| AI Agents | ✓ Included | — |
| Omnichannel Routing | ✓ Included | — |
| Knowledge Center | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Zendesk Support if:
You need Ticketing System and AI Agents, and prefer a paid model starting at $19/month. With a 4.4 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: Zendesk Support or Gorgias?
Zendesk Support is rated 4.4/5.0 (starts at $19/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Zendesk Support for Ticketing System and AI Agents, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Zendesk Support cheaper than Gorgias?
No, Gorgias is more affordable starting at $10/month compared to Zendesk Support ($19/month).
Do Zendesk Support or Gorgias offer free plans?
Zendesk Support offers a paid plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.