VivoChat vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
VivoChat
PaidWebsite engagement chatbot for customer support.
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: VivoChat vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | VivoChat | Gorgias |
|---|---|---|
| Customer support | ✓ Included | — |
| Cloud Hosted | ✓ Included | — |
| API Access | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose VivoChat if:
You need Customer support and Cloud Hosted, and prefer a paid model starting at $30/month. With a 4.6 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: VivoChat or Gorgias?
VivoChat is rated 4.6/5.0 (starts at $30/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose VivoChat for Customer support and Cloud Hosted, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is VivoChat cheaper than Gorgias?
No, Gorgias is more affordable starting at $10/month compared to VivoChat ($30/month).
Do VivoChat or Gorgias offer free plans?
VivoChat offers a paid plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.