Qualified vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Qualified
FreemiumConnect your sales team with buyers via chat, video & voice.
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Qualified vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Qualified | Gorgias |
|---|---|---|
| Customer engagement | ✓ Included | — |
| Cloud Hosted | ✓ Included | — |
| API Access | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Qualified if:
You need Customer engagement and Cloud Hosted, and prefer a freemium model starting at $0/month. With a 4.9 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: Qualified or Gorgias?
Qualified is rated 4.9/5.0 (starts at $0/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Qualified for Customer engagement and Cloud Hosted, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Qualified cheaper than Gorgias?
Yes, Qualified starts at $0/month, which is lower than Gorgias ($10/month).
Do Qualified or Gorgias offer free plans?
Qualified offers a freemium plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.