Magnet 2.0 vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Magnet 2.0
PaidWindow manager for Mac
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Magnet 2.0 vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Magnet 2.0 | Gorgias |
|---|---|---|
| Customer Success | ✓ Included | — |
| Productivity | ✓ Included | — |
| Integrations | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Magnet 2.0 if:
You need Customer Success and Productivity, and prefer a paid model starting at $0/month. With a 5 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
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Which is better: Magnet 2.0 or Gorgias?
Magnet 2.0 is rated 5/5.0 (starts at $0/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Magnet 2.0 for Customer Success and Productivity, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Magnet 2.0 cheaper than Gorgias?
Yes, Magnet 2.0 starts at $0/month, which is lower than Gorgias ($10/month).
Do Magnet 2.0 or Gorgias offer free plans?
Magnet 2.0 offers a paid plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.