LiveChat vs Freshdesk
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Core Features
Freshdesk
FreemiumIntuitive cloud-based customer support software with team collaboration and multichannel ticketing.
Core Features
Feature Breakdown: LiveChat vs Freshdesk
See which capabilities are supported out of the box by each platform.
| Feature / Capability | LiveChat | Freshdesk |
|---|---|---|
| Targeted Chat Messages | ✓ Included | — |
| Chat Sneak Peek | ✓ Included | — |
| Canned Responses | ✓ Included | — |
| Customer Reports | ✓ Included | — |
| Team Inbox | — | ✓ Included |
| SLA Management | — | ✓ Included |
| Freddy AI | — | ✓ Included |
| Custom Ticket Fields | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose LiveChat if:
You need Targeted Chat Messages and Chat Sneak Peek, and prefer a paid model starting at $20/month. With a 4.5 rating, it is ideal for teams focused on speed and simplicity.
Choose Freshdesk if:
You prioritize Team Inbox and SLA Management, and want a solution rated at 4.4/5.0. Its starting tier at $15/month makes it a top competitor for scaling workflows.
More Comparisons in customer support
Explore other alternative head-to-head guides
$20/mo vs $20/mo • Features & ratings.
Read comparison →$20/mo vs $10/mo • Features & ratings.
Read comparison →$20/mo vs $25/mo • Features & ratings.
Read comparison →$20/mo vs $19/mo • Features & ratings.
Read comparison →Frequently Asked Questions
Which is better: LiveChat or Freshdesk?
LiveChat is rated 4.5/5.0 (starts at $20/mo), while Freshdesk is rated 4.4/5.0 (starts at $15/mo). Choose LiveChat for Targeted Chat Messages and Chat Sneak Peek, or Freshdesk for Team Inbox and SLA Management.
Is LiveChat cheaper than Freshdesk?
No, Freshdesk is more affordable starting at $15/month compared to LiveChat ($20/month).
Do LiveChat or Freshdesk offer free plans?
LiveChat offers a paid plan, whereas Freshdesk operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.