Instantanswers vs Gorgias
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Instantanswers
FreemiumTrain ChatGPT on your website and get instant answers to any questions.
Core Features
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Core Features
Feature Breakdown: Instantanswers vs Gorgias
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Instantanswers | Gorgias |
|---|---|---|
| Customer support | ✓ Included | — |
| Cloud Hosted | ✓ Included | — |
| API Access | ✓ Included | — |
| Shopify Integration | — | ✓ Included |
| Auto-Refunds & Orders | — | ✓ Included |
| Macro Templates | — | ✓ Included |
| Omnichannel Support | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Instantanswers if:
You need Customer support and Cloud Hosted, and prefer a freemium model starting at $0/month. With a 4.8 rating, it is ideal for teams focused on speed and simplicity.
Choose Gorgias if:
You prioritize Shopify Integration and Auto-Refunds & Orders, and want a solution rated at 4.7/5.0. Its starting tier at $10/month makes it a top competitor for scaling workflows.
More Comparisons in customer support
Explore other alternative head-to-head guides
$0/mo vs $20/mo • Features & ratings.
Read comparison →$0/mo vs $10/mo • Features & ratings.
Read comparison →$0/mo vs $25/mo • Features & ratings.
Read comparison →$0/mo vs $19/mo • Features & ratings.
Read comparison →Frequently Asked Questions
Which is better: Instantanswers or Gorgias?
Instantanswers is rated 4.8/5.0 (starts at $0/mo), while Gorgias is rated 4.7/5.0 (starts at $10/mo). Choose Instantanswers for Customer support and Cloud Hosted, or Gorgias for Shopify Integration and Auto-Refunds & Orders.
Is Instantanswers cheaper than Gorgias?
Yes, Instantanswers starts at $0/month, which is lower than Gorgias ($10/month).
Do Instantanswers or Gorgias offer free plans?
Instantanswers offers a freemium plan, whereas Gorgias operates on a paid tier. Review the side-by-side feature matrix above to see exact tier inclusions.