Gladly Sidekick vs Crisp
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Gladly Sidekick
FreemiumCustom support for inquiries and issues.
Core Features
Crisp
FreemiumAll-in-one business messaging platform providing live chat, automated bots, and shared inboxes.
Core Features
Feature Breakdown: Gladly Sidekick vs Crisp
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Gladly Sidekick | Crisp |
|---|---|---|
| Customer support | ✓ Included | — |
| Cloud Hosted | ✓ Included | — |
| API Access | ✓ Included | — |
| Live Chat Widget | — | ✓ Included |
| MagicReply AI | — | ✓ Included |
| Video Chat | — | ✓ Included |
| Status Page Integration | — | ✓ Included |
Editorial Verdict
Which One Should You Pick?
Choose Gladly Sidekick if:
You need Customer support and Cloud Hosted, and prefer a freemium model starting at $0/month. With a 4.4 rating, it is ideal for teams focused on speed and simplicity.
Choose Crisp if:
You prioritize Live Chat Widget and MagicReply AI, and want a solution rated at 4.6/5.0. Its starting tier at $25/month makes it a top competitor for scaling workflows.
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Read comparison →Frequently Asked Questions
Which is better: Gladly Sidekick or Crisp?
Gladly Sidekick is rated 4.4/5.0 (starts at $0/mo), while Crisp is rated 4.6/5.0 (starts at $25/mo). Choose Gladly Sidekick for Customer support and Cloud Hosted, or Crisp for Live Chat Widget and MagicReply AI.
Is Gladly Sidekick cheaper than Crisp?
Yes, Gladly Sidekick starts at $0/month, which is lower than Crisp ($25/month).
Do Gladly Sidekick or Crisp offer free plans?
Gladly Sidekick offers a freemium plan, whereas Crisp operates on a freemium tier. Review the side-by-side feature matrix above to see exact tier inclusions.