Head-to-Head Comparison
Gorgias vs LiveChat
Comparing two industry leaders in customer support. See how pricing, features, and user ratings stack up.
Gorgias
PaidThe premier e-commerce customer support helpdesk built natively for Shopify and BigCommerce brands.
Starting Price$10/mo
Rating4.7 ★ / 5.0
Core Features
✓ Shopify Integration✓ Auto-Refunds & Orders✓ Macro Templates✓ Omnichannel Support
LiveChat
PaidComplete online customer service platform with real-time website chat, ticketing, and sales tracking.
Starting Price$20/mo
Rating4.5 ★ / 5.0
Core Features
✓ Targeted Chat Messages✓ Chat Sneak Peek✓ Canned Responses✓ Customer Reports
Feature Breakdown: Gorgias vs LiveChat
See which capabilities are supported out of the box by each platform.
| Feature / Capability | Gorgias | LiveChat |
|---|---|---|
| Shopify Integration | ✓ Included | — |
| Auto-Refunds & Orders | ✓ Included | — |
| Macro Templates | ✓ Included | — |
| Omnichannel Support | ✓ Included | — |
| Targeted Chat Messages | — | ✓ Included |
| Chat Sneak Peek | — | ✓ Included |
| Canned Responses | — | ✓ Included |
| Customer Reports | — | ✓ Included |
Our Verdict: Which One Should You Pick?
Choose Gorgias if:
You need Shopify Integration and Auto-Refunds & Orders, and prefer a paid model starting at $10/month. With a 4.7 rating, it is ideal for teams focused on speed and simplicity.
Choose LiveChat if:
You prioritize Targeted Chat Messages and Chat Sneak Peek, and want a solution rated at 4.5/5.0. Its starting tier at $20/month makes it a top competitor for scaling workflows.